Passenger Larry Bland offers his assessment of Aegean Airlines travel experience
Title: Aegean Airlines: A User's Perspective on Customer Service and Baggage Handling
Posted on: 20 June, 2025 by larry bland
Article: Horror Story Aboard Aegean Airlines - Delayed Flight, Uncooperative Staff, and Missed Vacation
My shoddy experience with Aegean Airlines took the cake, courtesy of delayed flights leading to a missed second flight, resulting in a lost day of vacation bliss. To add fuel to the fire, the customer service on offer was downright abysmal. But the icing on the cake? I've got no inkling about the whereabouts of my baggage yet.
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Aegean AirlinesOverall Value for Moneyn/aSeat and Cabin Spacen/aCustomer Servicen/aIn Flight Entertainmentn/aBaggage Handlingn/aCheck-in Processn/aMeals and Beveragesn/a
Real User Experiences and Feedback on Aegean Airlines' Customer Service During Delays and Baggage Handling
Aegean Airlines might be a well-regarded carrier in Europe, but their customer service during delays and baggage handling woes have been met with a thumbs-down by many travelers. Here's the lowdown:
- Delays and Customer Service:
- User reviews are peppered with hate for Aegean Airlines' staff behavior during delays. Plenty of people have complained about being treated rudely, providing an additional layer of aggravation to the delay’s existing toll[1][2].
- One traveler dubbed the airline 'unorganized', due to an alarming number of delays, demonstrating a apparent lack of professionalism when managing passengers during these tough moments[1].
- Baggage Handling:
- Baggage handling is less frequently contested, but the frustration caused by delays suggests that it may not be all roses in this department either. A missing bag because of a delay can only add to the misery of disappointed passengers[1][2].
- Contrasting Experiences:
- There are positive reviews about Aegean Airlines in terms of service quality and comfort during specific flights. One review high-fived the airline's fantastic service and edible food during an economy-class flight[5]. Yet these whistles of appreciation do not often involve instances of delays or baggage handling issues.
Takeaway:Overall, Aegean Airlines can boast some positives, but their customer service during delays and potential baggage handling glitches is a hot button issue for many flyers. The patchy reviews suggest that while the airline can excel in certain areas, superb customer support during critical moments, like delays, is something they’re still working on.
- Despite the positive aspects of Aegean Airlines, such as edible food in economy class, travelers have criticized their poorly managed customer service during delays, which can be extremely frustrating and even rude.
- Further, the baggage handling process at Aegean Airlines has also been a cause of concern for many passengers, with missing bags due to delays only adding to the disappointment and stress of a delayed flight.
